Thank you for choosing our indoor houseplants! We take great pride in selecting the highest quality plants from top growers across the country, and delivering them flawlessly to their new home. We understand that buying plants online can be daunting, but we want you to feel confident in your purchase, which is why we guarantee to quickly provide you with store credit of equal value, a replacement plant, or partial refund for any of the following reasons:

  1. Healthy Plants: We guarantee that all of our indoor houseplants will arrive at your door in healthy and vibrant condition. If not, see below on how to submit a claim.
  2. Missed Expectations: All plants are unique, and variations in size, color, and shape should be expected. However, if the plant you received is materially different from the photos listed on our site (in size, variegation, or other characteristics), we will honor your claim.
  3. Weather Related: We are experts at shipping plants! We will include all the necessary packing materials (free of charge) to withstand the weather conditions at ship time. If we fail, we will honor your claim.
  4. Acclimation Problems: Your plant may arrive looking great, but deteriorate in it's new environment. It could be temporary before bouncing back, or a slow decline to the compost bin. We will honor these claims if you submit them within 30 days of receiving the plant, provided that you have not repotted it (see limitations below).
  5. Pests: We carefully inspect our plants before shipping, but should you find unwanted stow-aways, we will rectify the problem immediately.


  1. Timeframe: All claims must be submitted within 30 days of receiving the plant (the day the carrier marks the shipment as "delivered")
  2. Repotting: Repotting too quickly can shock your plant. Furthermore, it risks putting the plant in a soil or pot type that is incompatible with the plant species you received. Therefore, your submitted photos must show the plant in the nursery pot it shipped in. If you repot it within 30 days of receiving, we cannot honor your claim.


Please do not return plants! We accept returns on hardgoods only (pots, accessories, un-opened soil).

If your damaged plant was shipped with a decorative planter, you may choose to keep it or return it for a full refund.

How to Make a Claim:

All claims must include a photo in it's original nursery pot. There are two ways you can submit a claim:

Scan the QR code inside the shipping box. This is the fastest way to submit a claim if your plant is damaged upon arrival. Simply scan the QR code, click "Submit Claim", take a photo, choose your preferred resolution (credit or replacement), and submit! We'll respond within 24 hours with your chosen resolution or a request for more information.

Email us at To speed up your claim, please include your Order ID, photos, your preferred resolution.

Thank you for choosing Canopi! If you have any questions, please contact us at